Return Policy & Shipping Policy

Shipping Policy: All product(s) ship within (7) Seven business days. We will notify you in the event a product you have ordered is not able to ship in time.

Cancellation of orders: Cancellation of orders will be accepted within 6 hours of shopping Cart Checkout time. Please call us at 415 887 2999 to cancel your Order within 6 hours of order placement in our site. Our hours of operation are Monday - Friday, 9am to 5pm PST
 
Return Policy: No returns will be accepted beyond 30 days of invoice date. Customer must call prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable. Returned products MUST be returned in "new" resaleable condition, in original packaging. Returns will be subject to a minimum 25% to maximum of 50% restocking fee, including all freight charges. Breathpalette.com will inspect all returns for damage and determine whether additional fees need to apply. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.

Damaged shipping container/package: If your order arrives and its shipping container appears crushed, folded, or severely damaged, notify that freight company immediately and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days.

Defective product: Breathpalette.com will replace defective product, if it is determined that it is in fact defective and not a result packaging error or shipping error. If it is determined that the problem is a manufacturing defect, we will replace the product and ship it at our expense.

Incorrect product: Breathpalette.com will replace incorrectly delivered product, if it is determined that it is in fact incorrectly delivered (Example: the invoice states one thing, and the customer received something else). Call us at  415 887-2999.